Terms and Conditions

Terms and Conditions

It is possible to place an order either on our website or by email.
Due to health regulations, we unfortunately can’t accept returned reeds.
Right of cancellation, see below.
Ordered goods are not returnable without our prior consent.
Postage and handling:

Austria  4.90 €
Europe 14.90 €
Worldwide 22.50 € (registered mail)

Express delivering is possible by request.
Express delivering

Europe 59.00 €
Worldwide 79.00 €

Deliveries can be expected by EMS (Express Mail Service):
Austria: in normal circumstances the next working day
Europe: in normal circumstances within 2 working days
Worldwide: 2-5 working days
Methods of payment
Payment is possible by bank transfer or PayPal.
The bassoon reeds will be dispatched after receiving payment on our bank account or via PayPal.
Under small business law, we are not required to charge VAT.
All our reeds are in good order and condition when they are sent and are carefully packed.
We take no responsibility for any damage that occurs during transportation.


Cancellation Policy

Right of cancellation

If you are in the European Union you are entitled to cancel this contract within 14 days without stating any reason. The cancellation deadline is 14 days from the day on which you, or a third party appointed by you who is not the carrier, take possession of the last goods, last part delivery or last item. In order to exercise your right of cancellation, you must inform us (BestReeds e.U., Wollzeile 32/1, 1010 WIEN, AUSTRIA, contact(at)BestReeds.at) by means of an unambiguous declaration (e.g. a letter sent by post or an email), about your decision to cancel this contract. For this purpose you can use the attached specimen cancellation form, but this is not compulsory. To meet the cancellation deadline, it is sufficient to dispatch the notice of cancellation before the deadline has expired.

What cancellation entails

If you cancel this contract, we are obliged to refund you with all the payments we have received from you, including delivery costs (with the exception of additional costs arising because you have chosen a method of delivery other than the lowest-cost standard delivery offered by us) without delay and within 14 days at most from the day we received the notice of cancellation. Unless specifically agreed otherwise with you, we shall use the same method of payment for this refund as you used for the original transaction. We shall not under any circumstances make a charge for this refund. We can refuse to pay the refund until we have received the goods back from you or until you provide evidence that they have been sent back, whichever of these happens first. You shall send or take the goods back to us without delay and in any event within 14 days at most from the day on which you notify us that you are cancelling the contract. The deadline is met if you dispatch the goods before the 14-day deadline has expired. You will have to bear the direct cost of returning the goods. You are only required to reimburse any loss in value of the goods if such loss in value is attributable to the goods having been handled in a way that is not necessary for the purpose of checking their quality, characteristics and method of operation.

Exceptions to the right of cancellation

There are legal exceptions to the right of cancellation. For example, you cannot cancel the distance-selling contract if the goods ordered were specially manufactured to your specifications or are clearly tailored to your personal requirements and cannot be sold to anyone else, or only at an unacceptable discount, on account of implementing your specifications. Furthermore, your initial right of cancellation expires prematurely in the case of: contracts for delivery of sealed goods which are not suitable to be returned for reasons of health protection or hygiene if the seal has been removed after delivery, contracts for delivery of goods if, by their nature, these have been inseparably mixed with other goods after delivery, contracts for delivery of audio or video recordings or computer software in a sealed pack if the seal has been removed after delivery.

Specimen cancellation form

(If you wish to cancel this contract, please fill in this form and send it back.)  – To: BestReeds e.U. | Wollzeile 32/1 | 1010 WIEN | ÖSTERREICH | contact(at)BestReeds.at I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods: (Please describe the goods exactly here) – Ordered on … (*)/received on … (*) – Name of customer(s): – Address of customer(s): – Signature of customer(s) (only if sending written notice on paper): – Date: (*) Please strike through what does not apply.